Terms and Conditions

Terms and Conditions

Payment:

• We offer a secure means of ordering and paying for your products via this site. All online credit card payments are secured through a Secure Server Layer to protect your data. Our servers are rigorously tested to the meet PCIDSS (Payment Card Information Data Security Standard) criteria.
• Alternatively, you can order and pay by telephone (01452-730100) or pay by cheque (made payable to Gloucestershire Leisure Ltd).
• We must receive payment of the whole price for the goods you order before your order can be accepted. Our acceptance of your order will bring into existence a legally binding contract between us. Acceptance will occur on either the debiting of your credit card or the clearance of your cheque. A contract will not affect your statutory rights

Delivery:

• Most accessory products (awnings, chairs etc) are kept in stock, and we aim to deliver your order within 1 – 2 working days. If the item is out of stock we will keep you informed of any major delays. Please contact our Sales Department for Caravan/Motorhome deliveries.
• Golden Castle shall not be held liable for any delays in delivering goods, nor shall they be held liable for delays caused to customers work commitments due to your order not arriving on time.
• Golden Castle shall not be liable to customers for charges for hire of alternative vehicles or labour. Golden Castle will not be liable for compensation of any kind due to late delivery of any items or damage to property from delivery.
• Delivery of Accessory products is usually 1-2 days from receipt of order and clearance of payment.
• Products will be despatched to your preferred address. A detailed receipt, together with a copy of the credit card payment receipt, will be sent to you separately.

Product Warranties:

• All products carry the appropriate manufacturers’ warranties.

Cancellation Rights:

• Please refer to our Refund and Returns Policy.

Faulty Goods:

• If any Accessory Items turn out to be faulty or different from those you ordered, you may return them after notifying us of the problem with the goods and your intention to return them. You must return them within 30 days of the date of their delivery to you to our contact address, Golden Castle Caravans, Tewkesbury Road, Twigworth, Gloucester. Gloucestershire. GL2 9PX. We will refund the price you paid for such goods provided that the goods are returned by you and received by us in the condition they were in when delivered to you. If the goods have been used we reserve the right to repair them in accordance with the relevant legislation in force at the time.

GDPR:

• Golden Castle may collect the following information for the processing and despatch of orders. Your name, address and contact information including email address and telephone number. The data will be used for the purpose of fulfilling orders, answering queries, ensuring the security of the website and ordering system, and for the prevention and detection of fraud.

Privacy Policy:

• Golden Castle will ask you to provide certain information when you buy a product, create an account, or use our website at www.goldencastle.co.uk . We may collect the following information about you: your name, address and contact information including email address and telephone number, and technical information such as your IP address, browser information, and operating system.
• Golden Castle are committed to protecting your privacy and collect only the information that is submitted at the time of ordering or enquiring about our goods and services or through browsing our website.
• The personal information that we collect about you will be used only for the purposes of fulfilling orders and answering enquiries. We do not send marketing emails or newsletters. Consumers’ personal details are handled and stored securely by Golden Castle. Such details will never be passed to third parties nor be used by us to send you marketing material.
• Technical information may also be processed for the purposes of ensuring the security of the website and ordering system, and for the detection and prevention of fraud. This may involve sharing technical information with third parties, where we will seek to share only the minimum detail necessary to administer our website and services.
• Cookies are small pieces of data that are transferred to your computer’s hard drive through your Web browser from our Web Server. A cookie cannot read data from your hard disk or read cookie files that may have been created from other sites. The Golden Castle website utilises cookies as a means of providing personalisation features for our customers and to improve our website.
• You can choose whether to accept cookies by changing the settings of your browser. Typically, by accessing the browser’s help feature you can obtain information on how to prevent your browser from accepting all cookies or to notify you when a cookie is being sent. If you choose not to accept these cookies, your experience at our website and other websites may be diminished and some features may not work as intended.
• If you have any concerns or questions about our Privacy Policy, please contact us via Email: sales@goldencastle.co.uk or by telephone on 01452-730100 during business hours.

Complaints:

• Golden Castle are committed to providing a high standard of customer service and satisfaction. If you have any concerns or complaints about our products or services, please contact us via Email: sales@goldencastle.co.uk or by telephone on 01452-730100 during business hours Monday to Friday.
• We will endeavour to address and respond to complaints and concerns within 2 working days (Monday – Friday). All Customers will be kept fully informed on the progress of resolving complaints.

Web Site Security:

• We use SSL security (128 bit encryption) for the ordering process on our web site. Hence, ordering goods via our web site is totally secure so that consumers’ personal information and transactions remain confidential and cannot be interfered with. If you have any concerns or questions about the security of our site, please contact us by Email: sales@goldencastle.co.uk or by telephone on 01452-730100 during business hours Monday to Friday.

Disclaimer:

• The information contained in this website is for general information purposes only. The information is provided by Golden Castle and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.
• You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors. Any reliance you place on such information is therefore strictly at your own risk.
• In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
• Through this website you may able to link to other websites which are not under the control of Golden Castle. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
• Every effort is made to keep the website up and running smoothly. However, Golden Castle takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.